Privacy Policy

Introduction

FitU respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our privacy procedures and practices, as well as to describe what information we collect about you, how we obtain your information, and how we use, share and otherwise process your information in the course of operating our business and our platforms.

In this Privacy Policy, "we", "our" and "us" refers to FitU L.L.C-FZ, "the website" refers to the FitU websites (including www.fitu.ae); the website and our mobile applications together are the "platforms"; and "you" and "your" refers to a specific individual accessing and using the platforms or the services that we provide.

We may update or revise this Privacy Policy at any time and this page will always reflect the current version.

The Information That We Collect

For purposes of this Privacy Policy, FitU is a "data controller", which means that we are responsible for the personal information that we collect about you and how we process it.

"Personal information" is any information that can be used to identify you or that we can link to you and which we have in our possession or control.

The information we may collect from or about you includes:

(a) Personal data about you:

When you register on the website as a user or otherwise, update your information, take part in promotions or campaigns or contests, sign into our mobile application using your personal information or a social media account, send emails to us, send support requests, contact estate agents via forms or phone numbers made available on our platforms, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, device IP address, date of birth, passport or Emirates ID, survey participation, video and audio recordings and your interests, and any other information that you independently choose to provide to us.

(b) Purchase information:

We may collect information relating to any purchases or potential purchases of our products or services that you make (such as records of purchase).

(c) Website information:

We may receive information from you as a result of your visits to, and use of, the website. This information may include information such as your IP address, the date and time you access the website, length of time you spend on the website, your browsing history, and the Internet address of the website from which you redirected to our website.

(d) Financial, payment and credit data:

We may collect payment data that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, debit card), your name and billing address, and the security code associated with your payment instrument.

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
http://www.fitu.ae will not pass any debit/credit card details to third parties.

(e) Other information:

We may collect other information so that we, including our affiliates, can provide our services to you, such as credit scores, payslips and salary letters for the purpose of obtaining a mortgage. If you are a user of any of our products or services, we may collect information you have made publicly available.

How Do We Obtain and What Are the Sources of Your Information

We may collect your information during the course of our relationship with you and will only use your personal information in accordance with applicable data protection laws.

We may obtain this information from a variety of sources, including:

from you (for example, when you access and use the platforms, when you make an inquiry about our platforms or services, send WhatsApp communications to us or agents and brokers via our platforms to enquire about a property, send emails or call our Customer Care team, or otherwise provide us with your personal information);
from advertising networks, analytics providers and search information providers.

How Do We Process Your Information

We will comply with applicable data protection laws that apply to our processing of your personal information. We will:

Process your personal information in a lawful, fair, transparent and secure way;
Collect your personal information only for specific, explicit and legitimate purposes as explained to you when collecting your personal information;
Not use your personal information in any way that is incompatible with those purposes;
Process your personal information in a manner that is adequate and relevant to the purposes for which we have collected it and limited only to those purposes;
Keep your personal information accurate and, where necessary, up to date;
Keep your personal information in a form that identifies you only as long as necessary for the purposes we have informed you and/or as permitted by law.

How Do We Use Your Information

We may use or process your personal information for the following purposes:

To provide any services that you request from us;
To provide a better service to you, and in particular, to keep internal records;
To communicate with you through various platforms;
To assist third parties in providing services to you;
To contact you for market research purposes;
To monitor communications to improve services;

To provide you with information about new opportunities;
To customize or enhance your experience;
To improve our platforms and services;
To process your payments;
To measure advertising effectiveness;
To comply with legal obligations.

Your Choices and Rights

Under certain circumstances and under certain applicable data protection laws, you may have the right to:

Access your data

Request a copy of your personal information that we process about you

Erase your data

Request us to delete your personal information where it is no longer necessary

Object to processing

Object to us processing your personal information for legitimate interests or direct marketing

Correct your data

Request us to amend or update your personal information where it is inaccurate

Restrict your data

Request us to temporarily or permanently stop processing your personal data

Data portability

Request the receipt or transmission of your personal information in a structured format

To exercise any of these rights, please email us at: info@fitu.ae

How Do You Contact Us

If you have any questions relating to our Privacy Policy, please contact us:

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Privacy Policy

Introduction