Service Delivery

1.FitU connects customers and professionals/service provider

 

2.The FitU website allows customers to book any fitness and wellness related service. Once any request is placed on FitU website:

  • FitU will send the request to all the professionals/service provider and available professionals/service provider will accept the booking
  • The service request will be accepted based on the availability of the professionals/service provider

 

3. FitU will ensure and facilitate:

  • Smooth booking process for the customers
  • Identifying and allocating the best available professionals/service provider
  • Informing customers about any changes in the request
  • Monitoring start and end time of the service request
  • Receiving feedback from customers
  • Providing customer support for any issues raised by the user

 

4.Once a service request is accepted by FitU

  • FitU will send confirmation email to the customer
  • Customer to ensure being available at the booking time and let us know 4 hours prior in case of any change.
  • Customer to ensure that the correct address has been mentioned so that the professional can reach on time.
  • Myfitness will send completion email to the customer
  • Customer can call/message us to let us know about the service experience

 

5.When a service request is placed by the customer, FitU will share required details such as Name, address, phone number of the client to the professionals/service provider

 

6.Incase the customer wants to cancel, he/she can cancel the same by going to their booking page on the website

 

7.Refund of any kind will be made according to our refund/cancellation policy

 

8.Incase customer wants to reach to FitU for any other reason, they can do so by sending a message on our whatsapp number or sending email to info@fitu.ae

 

9.The service or any repeat service contract is between the customer and the professional/service provider. FitU will not have any obligation or liabilities in respect of any service which is between customer and professional.

10. The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.

 

Refund/Cancellation 

Refund Process

Refunds will be done only through the Original Mode of Payment and in case of cash, credit will be added to the wallet and subject to the T&C. 

Any refund request due to service delivery or service quality reasons will be done upon investigation only. Refunds will be done in the form of credit which you will be able to use for your future service on our platform.  

Please allow for up to 15 working days for the refund transfer to be completed

Cancellation

If you wish to cancel your service, you may do so by going to the website/app and cancel the bookings 24 hours before the service start time. Any cancellation less than 24 hours from service start time will not be considered.  

 If you paid by credit card or debit card ,and you have canceled in accordance with this above clause then we will reverse the authorisation or process a refund transaction and the amount will reflect in your back as per the policy of your bank.